Game crashes everytime I start a match

Product: The EA appPlatform: PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Launch GameWhen did this happen? (dd.mm.yy hh:mm) 10/12/23Summarize your bug EAFC 24 crashes on start logo, There is no hardware problem, I borrowed a friend's credentials and tried, game was working well. I used my EA id on few difference machines, game still won't launch at all. Completed all troubleshooting activities, reinstalled EA app, steam app and game twice, every system driver is upto dateHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? upon launching the gameWhat happens when the bug occurs? Game crashes immediatelyWhat do you expect to see? Expected to start the game

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NOTE: I have already spoken to 5 advisors and they have all mentioned we can't help please talk to community managers, I have been a customer for 10 years and this is how I get treated

EAFC 24 crashes on start logo, There is no hardware problem, I borrowed a friend's credentials and tried, game was working well. I used my EA id on few difference machines, game still won't launch at all. Completed all troubleshooting activities, reinstalled EA app, steam app and game twice, every system driver is upto date, it is something at EA's end on EA account